CLIENT RESPONSES FROM OUR SURVEYS
I called several local door shops in Sacramento and was unable to reach anyone. I left messages but calls weren’t returned in a timely manner. When one person finally did call back, they didn’t really seem interested in providing the information I needed for the variety of items I wanted to order. I was starting to panic because we were in the middle of repairs and the lack of service could delay construction. Then I stumbled upon The Window and Door Shop on Bell Street off Arden Way. What a lucky find and what a different response! Phone calls are returned promptly by Diane and Troy. They took an interest in providing excellent service even though my job was tiny in comparison to others. I needed guidance on what to order to fit our needs: 2 bathroom windows with reeded glass to stand up to moisture in the bathroom; a good quality reeded glass pocket door to match; a custom pair of doors for a closet; plus a new, pre-hung, solid core door for the bedroom. Diane worked diligently to inform me of options and her recommendations with everything on my shopping list. With her knowledgeable guidance and input, I was able to make the right choices (love the Milgard Essence casement windows) and stay on schedule. She was so patient with all of my questions plus extremely knowledgeable about brands, features, quality, installation, and just about anything else that came up. She asked all the right questions to insure that I purchased the right product with the right specifications for the job. It was a pleasure working with Diane. We are looking forward to working with her again on window replacement and exterior French doors in the near future. You couldn’t ask for nicer people or better service.
You couldn’t ask for nicer people or better service
I have been in construction trades for 15 years and have been working with the Window & Door Shop for over 6 years. Not only did I find the Window and Door shop to be knowledgeable, The Window & Door shop is also very professional and courteous. Beyond their expertise on products, title 24, and code requirements, they also strive to do right by their customer and strive to achieve customer satisfaction with every order. I would refer them as a first choice for all my friends & Family!
Would refer them as a first choice
The Window & Door Shop is a First Class operation with kind & knowledgeable staff. My company buys Windows, Doors, trim & hardware from them. I highly recommend their company!
First Class operation
Troy thank you for being very thoughtful and conscientious about my life and health circumstances. I feel like I was treated like family. You knew I was in a tough situation and made it possible to afford window installation. Gaby thank you for your compassion and advocacy. I really am grateful to all of your team and the generosity of your company! I received excellent customer service.
Grateful to all of your team
Steve knew his products and was efficient in getting me exactly the door i needed in 3 days no less!! I’ll be back 🙂 Would love to send one of my reps out to talk to you about advertising on the KFBK Home Show with Terry Knight!
I’ll be back
Remodeling my home and had a window/door guy all set to go, then he suddenly had another job (bigger job more money) I called the Window and Door Shop because a friend recommended them, so happy I called. They were very professional, and they kept me in the know all the way through. I will definitely use them again and recommend them to others.
It was a pleasure working with Steve. He knew the supplier’s n was able to find the perfect glass block window to match our existing window frames. The drive was a bit further than to a competitors glass shop but Steve’s customer service will bring me back to Window & Door Shop for any future purchases. Thank you, Steve!
Able to find the perfect glass block window
My recent order with The Window and Door Shop was my first order. I was very impressed with their knowledge and service and will definitely be working with them on future projects.
Impressed with their knowledge
The folks I dealt with at the Window and Door Shop were total pro’s. Gaby was there to answer my questions whenever they came up – I mean, day, night, days off – I really appreciated that!
The Window and Door Shop were total pro’s
I’ve been ordering windows from Diane Larson for over 10 years now. Her familiarity with the products has been a real time saver. In all the years, I don’t recall ever having a problem. Your purchase of windows will be smooth and trouble free when you deal with a professional like Diane. Nelson Shimazu N.K.S. Construction
Your purchase of windows will be smooth and trouble free
Good product selection, high quality products, prompt responses to inquiries and changes, worked well with our contractor including rescheduling the delivery due to inclement weather. I’ll be back for my next window/door project.
I’ll be back for my next window/door project
We really enjoy working with the Window and Door Shop. Working with Diane closely on our projects is always satisfying. She is very helpful and the Window and Door Shop is pure quality. Our experience has always been good.
The Window and Door Shop is pure quality
Gabby was extremely helpful and patient when I ordered a skylight for our new construction. She was also very helpful when I needed to cancel the order, get a refund, and then subsequently order a different size skylight. It was a confusing ordeal for me but Gabby made it easy and worked through the issues. The skylight is installed and everything worked out very well. Thank you for your excellent service!
Thank you for your excellent service
I appreciate the time given to me by Diane at the Window and Shoppe Door. Her willingness to work with me after a “mistake” was made on the first window included not only giving me places to go to view certain window installations, but also coming directly to my house with a contractor to give me an additional idea for the window. Communication about quotes, orders, arrival dates, and a good installer to use were always timely and clear. I will definitely use your company again for future window projects! Thanks!
Good installer to use-timely and clear
I had a great experience with the Window Shop at Sacramento. Diane was very courteous and professional in all levels. She made sure I would get the windows based on all the measurements I gave her. I bought 10 windows and 2 sliding doors from her shop. Diane always made sure to get back to me either through email or phone. I highly recommend the Window Shop.
Highly recommend the Window Shop
The quality of the French doors we ordered was excellent, and we are very pleased with the decorative glass panels that were installed in them. When the manufacturer could not provide the glass style that we wanted, project manager Warren Sizemore found a substitute that we liked even better. He also was able to refer us to an excellent installer for the project.
French doors we ordered were excellent
Our representative, Diane Larson, was outstanding. She is very pleasant to work with, a true professional, and knows how to make an overwhelming process go smoothly. In two meetings we sat down with her and went through every single detail of the windows we needed to replace in our entire home. In the weeks following our meetings, Diane kept in regular contact, stayed on top of the deadlines and got our order placed and shipped within our required timeframe. She even surprised us with a visit to our home on the day our windows arrived. Diane was there to make sure that everything went smoothly and as planned. It doesn’t get any better than this!
Everything went smoothly and as planned
This is the second time I’ve used the Window and Door Shop to install the Milgard retrofit dual pane windows for me. Keith has been the installer for both jobs. He will make sure that you’re satisfied with the installation and he’s so easy to work with. You can be confident that he will go out of his way to do fine work. Gaby is the person who made the arrangements for me and she’s also great to work with. She is always ready to answer any questions you might have and flexible with any changes that you may need. If she’s not at the office when you call, she’ll e-mail, text, or call you back in a timely manner. I think I’ve met and talked with just about everyone who works at the Window and Door Shop and each one of them has impressed me with their respect, courtesy and readiness to help and do a great job for a customer. When it comes to having new doors or windows installed, the Window and Door Shop is my “go to” place. You can’t go wrong with them.
The Window and Door Shop is my “go to” place
The Window and Door Shop provides a very good selection of products to fit every one’s need. Diane was extremely helpful and provided excellent customer service. Window timelines and delivery dates were met. Thank you!
Excellent customer service
I could not believe the fit on our glass door for my office. It was like you came to my house and measured. They are perfect and beautiful. We will be contacting you when we replace our front doors. Leaded glass I think. But you’re our guys. Thanks again guys!!! Rich and Linda Aug.
They are perfect and beautiful
The door is beautiful, and working with Gaby was excellent. She gave us much of her time and had an eye for detail. Nothing was overlooked.